This page explains where we ship, what it costs and how long delivery takes.
Shipping cost
Shipping is free on every order, with no minimum spend. The price you see at checkout is the total we charge you.
Where we ship
We currently deliver to: Armenia, Australia, Austria, Bahrain, Belgium, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Laos, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Malta, Netherlands, New Zealand, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, United Kingdom (UK) and United States (US).If your country is not on this list we are unfortunately not able to complete an order to that address at the moment. If you are unsure, email service@gemsglitz.com before ordering.
Dispatch time
Every piece is made to order: once your payment clears, your ring or pendant is set and finished for you rather than pulled from a shelf. That work takes 5 to 7 business days, and we dispatch as soon as it is complete.
Delivery time
Parcels are sent from Asia. Typical delivery is 10 to 20 business days after dispatch, depending on the destination and on local customs processing. Busy periods and customs inspections can extend this. Please allow the full window before contacting us about a late parcel.
Tracking
We email you tracking details once your parcel is dispatched. Tracking can take a few days to begin updating after the parcel is handed to the carrier.
Customs, duties and import taxes
Prices do not include import duties or local taxes. Your country may charge these when the parcel arrives, and they are payable by you as the importer of record. We cannot predict these amounts, and we cannot refund them if a parcel is refused.
Wrong or incomplete addresses
Please check your delivery address carefully. If a parcel is returned to us because the address was incorrect or nobody collected it, we will contact you to arrange redelivery or a refund of the item price.
Lost or damaged parcels
If your parcel arrives damaged, or tracking stops updating for an extended period, email service@gemsglitz.com with your order number and we will investigate with the carrier and put it right.