At GemsGlitz.com, we are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy explains how we collect, use, share, and protect your data in accordance with international data privacy standards, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws.
The data controller is the business that operates GemsGlitz.com. Our contact details are on our Imprint page.
1. Information We Collect
We may collect the following types of personal information:
- Name, address, and contact details (email, phone number)
- Payment information (such as credit card details, processed securely via payment gateways)
- Account login credentials
- Purchase history and preferences
- IP address, browser type, device information, and usage data
- Cookies and similar tracking technologies (see our Cookie Policy for details)
2. How We Collect Your Information
We collect personal information when you:
- Register or create an account on GemsGlitz.com
- Place an order or make a payment
- Subscribe to our newsletter or marketing communications
- Contact us via email, chat, or contact forms
- Browse or interact with our website (via cookies and analytics tools)
Session recording (Microsoft Clarity)
We use Microsoft Clarity, provided by Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA), to understand how visitors use our pages. Clarity reconstructs a playback of your visit — the pages you view, clicks and taps, scrolling and mouse movement, and how you interact with elements on the page — together with your browser and device type, the page that referred you, and an approximate location derived from your IP address. This is commonly described as session recording or session replay.
Clarity is a non-essential statistics technology. Where your consent is required, the Clarity script is not loaded at all until you accept statistics cookies — so no session recording takes place and the Clarity cookies listed in our Cookie Policy (_clck, _clsk and _cltk) are never set. You can withdraw that consent at any time through the cookie banner or our Cookie Policy, which stops Clarity loading on the pages you view afterwards.
We use Clarity to diagnose usability problems and improve the site, not to identify individual visitors. Clarity masks the content of form fields by default, and we do not use it to capture payment details. Microsoft acts as a processor for this data and may process it in the United States; see the Microsoft Privacy Statement.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders and payments
- Communicate with you regarding your orders, account, or customer support inquiries
- Send you updates, marketing offers, and newsletters (with your consent)
- Improve our website, products, and services through analytics and feedback
- Comply with legal and regulatory obligations
4. Legal Basis for Processing (GDPR)
We process your personal data on the following legal bases:
- Your consent (for marketing and cookies)
- Performance of a contract (to fulfill your orders)
- Compliance with legal obligations
- Legitimate interests (to improve our services and prevent fraud)
5. Sharing and Disclosure of Information
We may share your information with:
- Trusted third-party service providers (payment processors, shipping companies, IT support)
- Regulatory authorities, if required by law
- Other parties with your explicit consent
We do not sell your personal information to third parties.
6. International Data Transfers
Your information may be transferred and stored outside your country of residence (including the EU, US, and other jurisdictions). We implement appropriate safeguards, such as Standard Contractual Clauses and data processing agreements, to ensure your data is protected in accordance with applicable laws.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Data is securely deleted or anonymized when no longer required.
8. Data Security
We use advanced security measures, including encryption, secure servers, and regular audits, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We follow the latest international security standards to safeguard your data.
9. Your Rights
Depending on your location, you have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing activities
- Withdraw consent at any time (where applicable)
- Request data portability
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at service@gemsglitz.com.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences via your browser settings or our Cookie Policy page.
11. Children’s Privacy
GemsGlitz.com does not knowingly collect or process personal data from children under the age required by applicable law. If we become aware of such data, we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date.
13. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
Email: service@gemsglitz.com
By using GemsGlitz.com, you acknowledge and agree to the practices described in this Privacy Policy.