Two things apply to your order: your legal right to cancel, and our own 30-day returns policy. The legal right comes first, and nothing on this page reduces it.
Your legal right to cancel
If you are buying as a consumer in the UK or the EU, you have 14 days from the day your order is delivered to change your mind, for any reason or none.
- You do not need our permission, and you do not have to give a reason.
- Tell us within those 14 days. An email to service@gemsglitz.com is enough — any clear statement that you are cancelling will do.
- You then have a further 14 days to send the piece back to us.
- You may examine the piece as you would in a shop. Trying a ring on for fit does not affect this right. We may reduce your refund only if the piece has been handled more than was necessary to check it, and its value has genuinely been reduced as a result.
- We refund within 14 days of the piece reaching us, or of you showing us proof that you have posted it — whichever happens first.
- We refund to your original payment method, including the standard delivery charge we made. Our delivery is free, so there is nothing there to add back.
- You pay the cost of sending the piece back. Proof of postage is enough — a tracking number is not required, though we recommend one, because the parcel is your responsibility until it reaches us.
Our 30-day returns policy
On top of the legal right above, we accept returns for 30 days from delivery. This applies wherever you are, including outside the UK and EU.
- The piece should be unworn and in its original packaging.
- Please email service@gemsglitz.com before you send it, so we know to expect it and can refund you faster. This is a request, not a condition — it does not affect your legal right to cancel.
- Return postage is yours to pay. Proof of postage is enough.
- Once the piece reaches us and has been checked, we refund to your original payment method.
What we cannot refund
Import duties and customs charges raised by your own country. You pay those directly as the importer and they never reach us, so they are not ours to return — though your customs authority may let you reclaim them on a returned item.
How to cancel
Email service@gemsglitz.com with your order number and a line saying you wish to cancel. If you would rather use a set form, this wording is enough:
I hereby give notice that I cancel my contract of sale for the following goods: [item], ordered on [date], order number [number]. Name: [your name]. Address: [your address]. Date: [today’s date].
GemsGlitz.com is a trading name of OSMOS CO., LTD., registered in Thailand.